We do our best to make sure that you love the purchase made on Happyroar. If you don't, send it back (for free!) and get your money back. Please contact our customer support team on 1800-103-4573 or refer to Returns Policy.
As you register on Happyroar.com, you get immediately entitled to huge savings and access to a large range of kitchenware on India’s Largest Online Kitchen Store. As you Sign-Up you get free coupons worth Rs. 500 to shop immediately on Happyroar.com. Once you complete the Sign-Up (registration) process you will get a welcome email on your registered email id along with the registration offer voucher codes. In case you do not find the email, please check your spam/ junk mail box. These registration coupons are of limited validity and should be used within 3 days of Signing Up on Happyroar.com Besides the initial registration offer the other benefits of having an account with Happyroar.com are:
1. You do not need to enter your details like Shipping Address, Contact Numbers etc. every time you make a purchase on Happyroar.com
2. You can add or edit your Shipping Address and Contact Details by logging in to the 'Your Account' Section on Happyroar.com
3. You can track the status of your orders by logging in to the ‘Your Account’ Section on Happyroar.com
4. You get regular updates on the new arrivals, feature launches, offers and promotions on Happyroar.com on your registered email ID. You can use ‘My Wishlist’ to save items you like for future purchases.
If you've forgotten your password, please click on 'Login' on Happyroar.com and then on the '"Forgot Password' link. Provide your email address and we will send you an email on your registered email ID with instructions on New Password.
No, you cannot open the parcel before making the Cash On Delivery payment. The delivery representative will hand-over the parcel only once they receive full payment in cash against the order.
There is a shipping charge of Rs.25 for orders placed on Happyroar.com and for COD orders the charge is Rs.60
Yes, a shipping cost of Rs 60 is charged on all Cash on Delivery (COD) orders.
Please enter your delivery pin code on the product page. For hundreds of places across India, we provide installation services at your doorsteps at an extra cost that may vary depending the type of installation. If your pin code is not amongst these places that we currently service, you will be advised to arrange installation by yourself.
The shipping and delivery time for a product is determined by various factors including the kind of product, location from where product is procured and logistic network available in your location. However, we always try to procure the product and deliver it as soon as possible.
The delivery timelines vary from one product to the other. The exact dates are mentioned on the product information page. For shipping and delivery dates, you may also refer to the order confirmation email sent to your registered email address.
For confidentiality and legal reasons the shipping address cannot be changed once an order is placed. We request you to kindly make some arrangement for the item to be received at the Shipping address given at the time of placing the order. In case you have changed your address between ordering and receiving a product, you may write us to firstname.lastname@example.org and we will do our best to help.
Happyroar.com gives the highest priority to Customer Satisfaction for the products purchased by the Customers. All Orders can be canceled until they are processed and shipped.
Due to some unavoidable situation and you need to cancel the order, Call us at our customer support number at 1800-103-4573 and we shall deal with the issues on a case to case basis.
Happyroar .com sources products from 100s of merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all points of time and regular stock updates are done, there could be a slight possibility of your order getting cancelled due to one or more of the below-mentioned reasons:
- The product is rejected at our Fulfilments Centre due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline on the product information page.
- The product is Out Of Stock with our merchant. Our logistic partners are unable to deliver the product to the desired delivery location.
If you are not satisfied with your purchase, you can send it back and get a refund. Here are some quick things to know about return/refund:
- You can initiate the Return Request online by logging in and going to 'My Account' and clicking on 'Return this Item' for the selected product under your orders
- All products can be returned within 48 hours of delivery
- For Appliances and Glassware Products: Returns can be made if the product is defective, damaged, if the dimensions are not as described on the website.
- For Other Products: Returns can be made if the product is defective, damaged, if the dimensions are not as described on the website or you simply did not like it.
- For friendly guidance through your return process, call our customer support team on 1800-103-4573
It is simple and can either be done by going online or by calling us.
To initiate a return online through My Account:
- You can initiate the Return Request online by logging in and going to 'My Account' and clicking on 'Initiate return' for the selected product under your orders
- A Pop-Up screen would appear; select the reason for Return, Upload Photographs of the Item showing damage, defect etc. and click Submit button.
- Now, your Return Request is submitted. You will get a call from us within 24 -48 hours to confirm the return process and the date of pick-up of the item from your place
In case you bought the item as a guest user and therefore, cannot access 'My Account' then please call us.
Or, for friendly guidance through your return process, call our customer support team on 1800-103-4573
(All Return Requests should be placed within 48 hours of Delivery of Products)
All products can be returned within 7 days of delivery however the Return Request should be sent within 48 hours of Delivery of the products.
Retruns are not eligible for items purchased in "Sale" and through Special Promotions like "99 Sale, 199 Sale, 299 Sale, 399 Sale, Buy 1 Get 1 Free etc."
Once your order is shipped you will get an email and an SMS with details of the Air Way Bill Number (AWB). You can track the shipment by clicking on the link provided in the email.
You may also, track your order by visiting www.happyroar.com and clicking on "Track Your Order" link from the link in the bottom of the home page. On the Track Your Order page, enter your order number and your email ID under the 'Track Your Package' section.
If the product received is damaged, and you open in in front of the delivery person then bring it to the notice of the delivery personnel immediately.
In case you notice the damage later, please call us on 1800-103-4573 or write to us on email@example.com with the pics showing the damage of the product and Our team will get back to you with in 48 hours with a resolution.
Based on the assessment of the damage, either the damaged item will be fixed or a refund will be processed.